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Privacy Notice

What information do we collect? 

We collect information from you when you register on our site, place an order or subscribe to our newsletter. 

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

What do we use your information for? 

Any of the information we collect from you may be used in one of the following ways: 

To personalize your experience
(your information helps us to better respond to your individual needs)

To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. Note: If at any time you would like to unsubscribe from receiving future emails, If at any time you would like to unsubscribe from receiving future emails,please Email us at info@darelchimalonline.com subject Unsubscribe .

How do we protect your information? 

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. 

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies? 

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to understand and save your preferences for future visits.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties? 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Childrens Online Privacy Protection Act Compliance 

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Payment Policy 

Payment must be received within 10 days of placing an order (when ordering via Western Union and Bank Wire). If payment is not received within the above time frame the order will be canceled. We accept Western Union money transfers, Bank wire transfer and credit cards (VISA/MasterCard) for payment. Bank wire transfer should be made to the following Address : Bank :M.M. Fransabank s.a.l Branch: Jemayzet Account Numbers: 936479.93 IBAN: LB92000100057243831700305001 To: Dar El Chimal Printing, Publishing and Distributing. S.A.L. Western Union payments should be made to the following address: Recipient: Wael Rahouly Country: Lebanon City: Tripoli Telephone: +961-3-458931 E-Mail: webmaster@darelchimalonline.com Payment must be cleared before the item is shipped, so please allow up to 7 working days for confirmation that your Bank wire or Western union payments has been cleared. Orders paid by Credit card are shipped the following working day. For custom orders please contact us for more details

Shipping Policy

Shipping For Express shipping, all orders are shipped via Aramex or TNT, whereas LibanPost for regular Airmail Shipment. Other shipping methods are available upon request; however, should you select uninsured shipping we will not be held responsible for loss or damaged goods. International shipping and large orders information is available upon request for custom order items please contact us for more details. We will ship international orders only when payments are verified By Audi-Bank for Credit Card processing and FrancaBank for Bank wire transfers. Please Note: in certain cases some Countries will impose a custom fees or a Taxs percentage on certain products. 

Return Policy

Non Returnable Items: There are no returns for sale items. We do not provide exceptions to our return policy. Please note the following prior to purchase so that you are aware of our return policy. Insurance: Items damaged during shipping should be covered by insurance. We encourage all customers to obtain insurance protection if they have concerns. Simply note your request for insurance on your order and we will charge or bill you accordingly. In no event should you accept a package from the carrier if it is damaged. You should immediately contact the carrier so as not to void any claim. Large orders will be subject to different return policy criteria based on prior agreement made by both parties.

Online Privacy Policy Only 

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions 

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.darelchimalonline.com


Changes to our Privacy Policy 

If we decide to change our privacy policy, we will update the Privacy Policy modification date below. 

This policy was last modified on 11/12/2010

Contacting Us 

If there are any questions regarding this privacy policy you may contact us using the information below. 

www.darelchimalonline.com
Bahsas, Bechara el Khoury street
Tripoli, Lebanon
Lebanon
Webmaster@darelchimalonline.com
009613458931

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